Help with Melovance
Support
Contact [email protected] for help. Include your app version, device model and a description of the issue. Please do not send passwords or payment details.
For step-by-step setup and practice advice, read the Melovance piano practice guides.
Piano sounds on iPad
The first launch downloads about 113 MB of piano sounds. Keep Melovance open and connected to the internet until preparation finishes. A failed download can be retried; completed chunks are saved. After preparation, piano playback works offline.
MIDI keyboard
Connect a compatible MIDI keyboard, then select its input in Settings → Instruments. MIDI performance feedback requires a connected keyboard. You can explore scores, playback and the metronome without one.
Accounts and subscriptions
Sign in with the same Melovance account used on the website to access an existing plan. Restore Apple purchases only for subscriptions bought through the App Store; it does not restore website purchases.
Manage or cancel an Apple subscription in Apple subscription settings. Manage website subscriptions from your Melovance account. These billing providers are separate.
For Apple purchase refunds, visit Apple’s refund request page.
Privacy
Read our privacy policy and terms of use. Contact the support address above with privacy questions.